Payment Terms

Welcome to Kynthia. This Payment Policy explains the payment methods we accept, how payments are processed, and important information related to billing, security, and refunds when shopping on our website.

1. Accepted Payment Methods

We accept the following secure payment methods through our checkout system:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

The available payment methods may vary depending on your location, device, and order details. All available options will be clearly displayed at checkout before payment is completed.

2. Payment Processing

All orders must be paid in full at the time of purchase.

Once your order is successfully placed, you will receive an order confirmation email. Orders will only be processed after payment has been successfully authorized.

If your payment is declined or authorization fails, your order will not be processed. You may retry payment using an alternative payment method.

3. Pricing and Currency

Prices are displayed in Euro (€) unless otherwise stated.

The final amount you will be charged will always be clearly shown at checkout before completing your purchase.

If your payment method uses a different currency, your bank or payment provider may apply currency conversion rates or additional foreign transaction fees. These charges are determined by your financial institution and are not controlled by Kynthia.

4. Payment Security

Your payment security is important to us.

All transactions are processed through secure, PCI-compliant third-party payment providers using SSL/TLS encryption technology.

Kynthia does not store or have access to your full credit or debit card details. All sensitive payment information is handled securely by our payment processors in accordance with industry security standards.

5. Order Verification & Fraud Prevention

To protect our customers and prevent fraudulent activity, some orders may be subject to additional verification before shipment.

We may use automated systems to help detect and prevent unauthorized or suspicious transactions. In certain cases, we may contact you to confirm order or payment details.

Orders identified as high-risk, fraudulent, or unauthorized may be delayed, canceled, or refunded.

6. Payment Failures

If your payment is not successful, please check the following:

  • Ensure your card details are entered correctly

  • Confirm sufficient funds or credit availability

  • Contact your bank to ensure the transaction is not blocked

  • Try an alternative payment method if necessary

Depending on your bank, a temporary authorization hold may appear on your account. These holds are managed by your financial institution and are usually released automatically within a few business days if the payment is not completed.

7. Refunds

Refunds are issued in accordance with our Return & Refund Policy.

All refunds are processed back to the original payment method used for the purchase. We are unable to issue refunds to a different payment method or bank account.

Processing times vary depending on your payment provider:

  • Credit/Debit Cards: 3–10 business days

  • PayPal: 1–5 business days

  • Apple Pay / Google Pay / Shop Pay: 3–10 business days

8. Taxes and Duties

Prices may include applicable taxes depending on your shipping destination.

For international orders, customers may be responsible for import duties, customs fees, or local taxes required by their country’s regulations. These charges are not included in our product prices unless explicitly stated at checkout.

9. Policy Updates

We reserve the right to update or modify this Payment Policy at any time. Any changes will take effect immediately upon posting on this page. The “Last Updated” date will always reflect the most recent version.

10. Contact Information

If you have any questions regarding payments, billing, or refunds, please contact us:

Business Name: Kynthia
Email: hello@kynthia.shop
Phone: +39 347 658 2313
Address: Via San Vito 43, 38023 Cles (TN), Trentino, Italy
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)